TMS stands for Ticket management system wherein complaint or ticket is raised to the concerned person/department to whom the ticket is assigned. It is a process where the customer is updated and resolution is provided according to the ticket status.
A ticket management system helps full-fledged businesses. Takes into consideration all complaints, feedback, suggestion, queries, and tracks the action. Ticket id or ticket reference is given to the customer.
The ticket management system is organized ticket-based resolution of customer queries with a unique feature of ERT (Estimate Resolution Time). TMS provides customer support to businesses. For example: if your printer is not working properly, you can raise the ticket against which timely resolution will be provided.
TMS is a piece of software that organizes the issues. It helps to create, update and report. Issues reported by internal employees are also taken into consideration. It organizes information in a central location.
What it does is make your life easier. Makes your business more productive, and keeps the customers happy.
It shows the whole conversation, status updates, priority level, and due dates. Agents will now be able to assign tickets, close, merge, delete and filter by various categories in one place. Now, connecting to customers is easy and streamlining processes is way easier. Our management system has many benefits for entrepreneurs as well as small and large business organizations, as one has great access to all the customer information, - to provide customers better service leading to more sales.